Privacy Policy

At IELTS by AppleFrog Technologies, accessible via http://ielts.applefrog.ca/, safeguarding the privacy of our visitors is a paramount concern. This Privacy Policy elucidates the various categories of information collected by IELTS by AppleFrog Technologies and how such information is employed. We are acutely aware of the critical importance of privacy and the security of your personal data. This policy delineates our practices regarding the management of your information, the protocols we have in place to ensure its security, the sources from which we collect your personal data, and your entitlements concerning the personal information we hold. It further explicates your privacy rights and how the law affords you protection.

Introduction

AppleFrog Technologies, the parent entity of IELTS by AppleFrog Technologies, oversees this privacy notice, which is pertinent to this website and any other interactions you may have with us (e.g., when you create an account, purchase or enroll in our services, subscribe to our newsletter, register for updates, open a support ticket, or reach out via email, phone, or social media). Should you find these terms disagreeable, we kindly request that you refrain from accessing our website or engaging with any of its features.

For any inquiries concerning our privacy practices, you may contact us through the contact form on our website. Alternatively, you can email us at info@applefrog.ca to communicate with the website’s instructors or administrators.

What Information Do We Collect About You?

Personal data refers to any information that can identify an individual. This does not include anonymized data. We may collect and process your personal data in several ways:

• Communication Data: This encompasses any communications you send to us, whether through the contact form on our website, via email, text, social media messaging, social media posts, or any other communication medium.
• Customer Data: This comprises data related to the purchase of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and payment information.
• User Data: This pertains to information about how you engage with our website and online services, including any data you post for publication on our website or through other online platforms. This may include products, content, files, courses, quizzes, surveys, or any other content you upload or generate on the website.
• Technical Data: This includes information about your usage of our website and online services, such as your IP address, login credentials, browser specifications, duration of visits to pages on our site, page views, navigation paths, frequency of website usage, time zone settings, and other technological details regarding the devices you use to access our site. This data is obtained from our analytics tracking system.
• Marketing Data: This involves data concerning your preferences for receiving marketing communications from us and our third parties, as well as your communication preferences.

We may utilize Customer Data, User Data, Technical Data, and Marketing Data to provide you with pertinent content and advertisements on our website (including Facebook ads or other display advertisements) and to assess or comprehend the effectiveness of the advertising we deliver.

Additional Information Collected

We may gather data directly from you, for instance, when you complete forms on our site or send us emails. Additionally, we may automatically collect certain data from you as you navigate our website through the use of cookies and analogous technologies. For further details, please refer to our Cookie Policy.

Third-Party Sources or Publicly Available Information

We may acquire personal data about you from various third parties and publicly accessible sources. When a Third-Party Service is enabled, we are authorized to connect and access information provided to us in accordance with our agreement with the Third-Party Provider. However, we do not receive or store passwords for any of these Third-Party Services when linking them to our Services.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data encompasses information regarding your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, trade union membership, health status, genetic, and biometric data. We also do not collect any information about criminal convictions and offenses.

If we are legally mandated to collect personal data or if it is essential for the terms of the contract between us, and you do not provide this data upon request, we may be unable to fulfill the contract (for example, to deliver goods or services). Should this occur, we may need to cancel a product or service you have ordered, but we will notify you accordingly.

How We Use Your Personal Data

We will only utilize your personal data when legally permissible. The most frequent uses of your personal data include:

• Where it is necessary to fulfill the contract between us.
• Where we need to process data in accordance with customer instructions.
• Where it is necessary for our legitimate interests (or those of a third party), and your rights and fundamental interests do not supersede those interests.
• Where we need to comply with legal or regulatory obligations.

Marketing Communications

We may process your personal data to send you marketing communications based on either your explicit consent or our legitimate interests (specifically, to expand our business).

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications if you have made a purchase or requested information from us about our goods or services or if you have consented to receive marketing communications and have not opted out since.

Under these regulations, if you are a limited company, we may send you marketing emails without your prior consent. However, you retain the right to opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their independent marketing purposes, we will obtain your explicit consent.

You may request us or third parties to cease sending you marketing communications at any time by logging into the website and adjusting your marketing preferences, by following the opt-out links included in any marketing message sent to you, or by emailing us via the contact form at any time.

Opting out of marketing communications does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

Disclosure of Your Personal Data

We may need to disclose your personal data to the following parties:

• Online Course Platform Provider: IELTS by AppleFrog Technologies, which will act as the data processor for your data. We have entered into a data processing agreement with IELTS by AppleFrog Technologies to process your data.
• Other Companies in Our Group: Which provide IT and system administration services and handle leadership reporting.
• Service Providers: Which offer cloud infrastructure, video hosting, live video platforms, email services, IT, and system administration services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who offer consultancy, banking, legal, insurance, and accounting services.
• Government Authorities: That require us to report processing activities under certain circumstances.
• Third Parties: To whom we may sell, transfer, or merge parts of our business or assets.
• Data Sharing: If you request a password reset, your IP address will be included in the reset email.

Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, misused, accessed without authorization, altered, or disclosed. Furthermore, we restrict access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to access such information. They will only process your personal data according to our instructions and are bound by a duty of confidentiality.

We have established protocols to address any suspected data breaches and will notify you and any applicable regulator of a breach where we are legally obligated to do so.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

When determining the appropriate retention period, we consider the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means, as well as any applicable legal requirements.

For tax purposes, we are required by law to retain basic information about our customers (including contact, identity, financial, and transaction data) for six years after they cease to be customers.

In certain circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you leave a comment, both the comment and its associated metadata are retained indefinitely. This allows us to recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except for changing their username). Website administrators can also view and edit that information.

Media

If you upload images to the website, please refrain from uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the site.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are provided for your convenience so that you do not have to re-enter your details when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to store your login details and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login information will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

You can configure your browser to reject all or certain cookies or to alert you when websites attempt to set or access cookies. Please be aware that if you disable or reject cookies, certain parts of this website may become inaccessible or may not function optimally. For further information about the cookies we use, please refer to our Cookie Policy.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to retain for administrative, legal, or security purposes.

Age Restrictions

By providing us with your data, you affirm that you are over 18 years of age.