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Transcript:
Receptionist: Good morning! Welcome to the Sunflower Hotel. How can I assist you today?
Guest: Hi, I have a reservation under the name of Smith for three nights.
Receptionist: Let me check. Yes, I see your booking. You’ve reserved a deluxe double room with a balcony, correct?
Guest: That’s right. Does the room come with breakfast included?
Receptionist: Yes, breakfast is complimentary and served in the dining hall from 7:30 AM to 10:00 AM.
Guest: Great! And what’s the Wi-Fi password?
Receptionist: You’ll find the Wi-Fi details in the room on a card near the TV. Is there anything else I can assist you with?
Guest: No, that’s all for now. Thank you!
Questions:
Choose the correct answers A-D and write answers next to 1-5.
- What type of room has the guest booked?
- A single room.
- A deluxe double room.
- A suite.
- A standard double room.
- Is breakfast included in the booking?
- No, it is not included.
- Yes, but it is at an additional cost.
- Yes, it is complimentary.
- No, but lunch is included.
- Where can the guest find the Wi-Fi details?
- At the reception desk.
- In the hotel brochure.
- On a card near the TV in the room.
- In the dining hall.
- What are the breakfast timings?
- 6:30 AM to 9:30 AM.
- 7:30 AM to 10:00 AM.
- 8:00 AM to 11:00 AM.
- 7:00 AM to 10:30 AM.
- What is the name of the hotel?
- Sunshine Hotel.
- Sunrise Hotel.
- Sunflower Hotel.
- Sunset Hotel.
Answers:
- B. A deluxe double room.
- C. Yes, it is complimentary.
- C. On a card near the TV in the room.
- B. 7:30 AM to 10:00 AM.
- C. Sunflower Hotel.
Explanation:
1. The receptionist confirms that the guest booked a deluxe double room with a balcony, so the answer is B.
2. The receptionist states that breakfast is complimentary, so the answer is C.
3. The receptionist mentions that the Wi-Fi details are on a card near the TV in the room, so the answer is C.
4. Breakfast is served between 7:30 AM and 10:00 AM, as stated by the receptionist, so the answer is B.
5. The hotel is called the Sunflower Hotel, so the answer is C.
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